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AlignTech Onboarding Specialist Months United Kingdom, England, London 953560720
30.03.2025
As an
Onboarding Specialist
Onboarding Specialist
- Employment Type
- Fixed Term - Full Time
- EMEA-United Kingdom
- Workplace type
- Reporting To
- Simon Holloway
- Provide customer support to new Invisalign customers.
- Help convert warm leads to new customers by assisting in the completion of the certification process.
- Understanding practice goals and lifting barriers to enhance speed to Invisalign adoption in practice.
- Generate leads and increase doctor's knowledge on Invisalign and iTero products via outbound calling, email communications and performing virtual demonstrations to customers from the Birmingham Head Office.
- Develops sales opportunities by researching and identifying potential accounts; soliciting newly certified accounts building rapport; providing clinical and product information and explanations.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Plan and execute Align's sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.
- Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
- Understand account capabilities to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.
- Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.
- Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.
- Participate in proactive team efforts to achieve area or region and company goals.
- Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
- Perform other duties as assigned.
- 2+ years of inside sales experience or other relevant experience.
- Dental industry experience is a plus but not essential
- Must be willing to learn basic orthodontic and clinical knowledge to aid conversations through internal run diploma.
- Must be comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience.
- Proficiency with Salesforce preferred.
- Excellent oral and written communication skills.
- Ability to lead virtual presentations with area and field stakeholders.
- Can balance strong ability to nurture accounts with desire to seek out opportunities.
- Strong multi-tasking as well as problem solving skills.
- Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.
- Forecasting business metrics/KPIs.
- Strong working knowledge of Microsoft suite of products.
- Proven ability to learn technical product knowledge in a highly complex industry.
- Ability to work hybrid. Split schedule between office and work from home. (Tuesday -Wednesday- Thursday office based)
- Must be able to work assigned hours in the Birmingham UK Head Office.
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
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