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Google Top Customer Solutions Engineer AI/ML Google Cloud English Mandarin Singapore 953243126
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices.
- Experience creating content for technical audiences, and in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
- Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays.
- Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
- Experience developing developer tools (e.g., automation, testing, debugging).
- Experience debugging complex workload issues across large-scale, multi-node environments.
- Experience with exploratory kernel debugging and performance analysis of containerized systems.
- Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
- Experience working with one or more public cloud services and infrastructure (e.g., Google Cloud Platform).
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