Bachelor's degree or equivalent practical experience.
6 years of experience in technical support, professional services, or software development, including managing client-facing projects together with Engineering and Sales teams.
Experience with networking fundamentals (e.g., Load Balancing, Virtual Private Networks, Virtual Local Area Networks, Peering) and packet analysis to troubleshoot various issues.
Experience testing, maintaining, or launching software products, including design, architecture, and writing software in Java, C++, or Python.
Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays.
Ability to communicate in English and Mandarin to support client relationship management in this region.
Preferred qualifications:
Experience with the cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
Experience implementing, administering, and troubleshooting network infrastructure devices.
Experience in technical consulting.
Knowledge of System/network administrator level of Linux or Unix.
Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).