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As a Senior Associate on the Consumer Intelligence team in Corporate Strategy, you will bring consumer insights to life and influence highly strategic decisions. You will work on a variety of different initiatives in a team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, designing research and performing analysis, and integrating findings into cohesive and insightful presentations and summaries.
Responsibilities:
Help shape the strategic direction of one of the largest companies in the US, with a strong focus on identifying and solving consumer needs
Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches
Contribute to and evolve a broad and deep set of consumer surveys, working with research panel providers to deliver results
Independently manage work streams and drive results while contributing to group problem-solving
Assess progress toward customer goals across all our lines of business and products
Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making
Basic Qualifications:
Bachelor’s degree with strong academic record
At least one year of experience in Strategy Consulting and/or Business Analysis
Preferred Qualifications:
Ability to analyze and solve problems independently in a constantly changing environment
Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments)
Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas
Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities
Strong interpersonal skills, with experience influencing decision-making outside your core team
Demonstrably strong written and verbal communication skills
Experience with survey design and analysis of customer survey data
Experience with panel-based research and vendor management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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