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Monday Senior UX Research Operations Italy, Abruzzo, Chieti 951963690
21.11.2024
In this role, you’ll work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.
#LI-DNI
About The Role
In this role, you’ll work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.
#LI-DNI
- Build intuitive, repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finish
- Source, screen and schedule participants for remote and in-person UX Research ceremonies and studies
- Manage and maintain 3rd-party vendors and research tools
- Assess and introduce new tools that will help our research activities
- Support & scale adoption of tools and methods; via resources, onboarding, ongoing training, support and staying up to date with new capabilities in the market
- Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education
- Manage payment system and budgets for research incentive program
- Build transparency across the org, by maintaining a repository of research outcomes & learnings
- Enable visibility of research insights and impact to Product & Design leadership
- Coordinate logistics of UX Research ceremonies & events
- Monitor KPIs and continuously share measurable results of process improvements that illustrate operational excellence
- Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts and systems, based on changing needs and team growth
- Work with Legal & Security to ensure our research practices are in line with regulations
Your Experience & Skills
- 4+ years of professional experience developing operational processes
- Demonstrated experience improving operational efficiency and effectiveness
- Systems-thinking approach and creative problem-solver
- Ability to roll your sleeves up and get very technical - whether it’s automating our workflow, collaborating with our data analysts or testing new tools
- Strong project management skills, detail-oriented and organized
- Excellent written & verbal communication skills in English (You’ll be communicating with customers and vendors regularly)
- Past experience working within a fast-paced SaaS company
- Familiarity with product development processes and how qualitative research methods fit in to this, a plus
- Previous experience with (or a similar tool), a plus
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