PNC Operations Supervisor 

United States, Texas, Farmers Branch 

9519002

Most of the investors you will work with consist of other banks or bank affiliates in the same role. Part of your responsibilities will be supporting the team carrying out the main agent bank role for clients and being a liaison for other banks involved in the loan process. Your team will communicate directly with the clients to ensure a smooth loan experience.As an Operations Supervisor, you will also be responsible for different transaction reporting, such as fee payments that are reported the first day of the month. For the reporting aspect of this role, it’s helpful to have an advanced excel skill set to perform VLOOKUPS and XLOOKUPS to obtain necessary information and conduct due diligence using the MATCH function, calling out and correcting discrepancies.To be successful in this role you will use analytical skills to use data to make informed decisions. Be a strong communicator and use collaboration to build strong relationships. Be able to motivate and coach the team and have the ability to identify emerging trends in loan operation technology, utilizing process automation to streamline workflow, reduce error, increase efficiency and save time and costs by minimizing manual processes.In this role, you will manage/support the team, having those difficult conversations necessary to improve individual and organization performance, and follow up with corrective action when necessary. Within this, you will provide coaching and development to team members and hold touch bases with team members to come up with plans of action to improve employee performance to mitigate corrective action when possible.Job Description

• Oversees operations workflow and assists team with executing transactions/processes. Manages direct reports on the operations team.
• Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and continuous improvement sessions.
• Provides consultation and advice to service partners and customers. Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects.
• Reviews reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures. May review transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating ProceduresRoles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No DegreeNo Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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