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Td Bank Insurance Advisor Canada, New Brunswick, Dieppe 951015809
Pay Details:
$47,200 - $70,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Hybrid Contact Centre position
Full-time - 35 hours/week - must be available evenings
Monday & Saturday are mandatory working days
Full-time paid training approximately 10 weeks
License not required but an asset
Must be fluent in English and/or Bilingual with English/French would be an asset
Department Overview
We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD,be passionate about understanding our customers..
As the voice of TD,value basedadvice conversations.in-bound callersthe exciting purchase of their first home or vehicle to complex inquiries on existing insurance policieshelp us offer trusted support to our clients whenever they need it.solutions to meet their uniqueneeds.
As a valued member of our Contact Centre Team, you will:
Make people’s day:strive to deliver an outstandingcustomer serviceexperiencebydeepeningrelations throughvalue basedadvice conversations,friendlysupport through your knowledge of TD products,servicesand solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole.
After completing in-person training and onboarding sessionsthe rolein a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TDat least 2 days a week and you have flexibility to work from your secure, private home office on other daysminimum system requirements (ex: high speed internet, etc.).Please be advised that hybridmodel details may change based on business needs/requirements.The hiring manager will providehow this works for their team.
What You Need to Succeed
proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.
Post secondary education and/or relevantexperience
Must be available to workMonday – Friday between 8am – 11pm and Saturdays between 9am – 8pm
withvalue basedadvice conversations.(Preference given to those with experience in financial or service industries.)
multitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.
igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to workbothindependentlyand aspart of a team.
when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.
Ability to communicate effectively with customers and colleagues, both verbally and in writing.
General Insurance (Ex: Other Than Life for Ontario)and/orlicense in your home province is an asset.
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
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