JPMorgan Client Service Specialist IV Spanish Trilingual Required 

United States, Florida, Tampa 

950982575

As a Technical Support Specialist within the Global Client Access - Access Support Group, you will be the primary technical contact for JPM Access users. You will play a crucial role in resolving customer issues and ensuring a seamless experience for our clients. Your work will contribute to the success of our team and the satisfaction of our clients worldwide.

Job Responsibilities:

• Provide telephone hotline support, chat support, and email inquiry support to JPMorgan Access users.
• Resolve customer issues and queries with excellent customer service.
• Take ownership and provide technical support and customer service to clients and business areas within JPMorgan.
• Liaise with support functions and other business units to ensure timely and satisfactory responses to customers.
• Escalate unresolved problems in accordance with Policy & Procedure guidelines.
• Ensure all complaints are escalated appropriately, leveraging the sensitive client process.

Required Qualifications, Capabilities, and Skills:

• Proficient in English and Spanish (verbal, written, and reading).
• Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiries or requests.
• Ability to work in a fast-paced environment and adapt to change.
• Strong problem-solving and decision-making skills.
• Ability to work effectively in a team environment.
• Proficiency in MS Office with the ability to work with multiple applications simultaneously.

Preferred Qualifications, Capabilities, and Skills:

• Excellent communication skills (verbal and written) with an emphasis on banking terminology.
• Willingness to take on new tasks and responsibilities.
• Familiarity with banking systems and processes.
• Portuguese Recommended (verbal, written, and reading).