Uber Account Manager 

United States, West Virginia 

950830698

About the Role

As a Scaled Account Manager, you'll play a pivotal role in facilitating revenue growth through strategic merchant outreach across California and the Pacific North West. This role is crucial for ensuring that new partners thrive on our platform and for consulting with partners who hold the highest potential for growth. You will demonstrate exceptional project management, relationship management, analytical, and sales skills. This position is designed for creating efficient and optimal processes to engage a large group of SMB restaurants, enhancing engagement through scalable processes and tools to increase retention, and driving revenue growth.

Develop and execute marketing and promotional strategies for a set of partners to drive revenue growth.

Monitor operational metrics and understand trends to identify accounts with the highest potential churn risk.

Partner with Operations and Sellers on managing the relationship, issues, and questions of merchants during their first 90 days in the app.

Track merchant KPIs and OKRs to understand their success, issues, or opportunities.

Excel in hands-on vendor management and training of new merchant features or products.

Develop restaurant-facing educational content and communications which help our restaurant partners set themselves up for long-term success in a highly scalable manner.

Excel in hands-on vendor management and training of new merchant features or products

Act as an ambassador of Uber Eats' mission, brand, and product

- - - - Basic Qualifications ----

1+ years of experience in sales, operations, account management, business development, or similar functions.

Basic to advanced SQL skills.

Strong Excel skills.

Previous experience with lightweight data manipulation.

- - - - Preferred Qualifications ----

Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)

Experience upselling promotional products and ads

Excellent communication

Strong critical thinking ability

Cold-calling and effective outreach strategies

E-commerce or marketplace experience

Outstanding work ethic and attention to detail

For Culver City, CA-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.