GE HealthCare Country Operations Manager 

Italy, Lombardy, Milan 

95051479

Operational Excellence Leadership:

• Optimize operational processes and workflows to improve productivity. Standardized ways-of-working are defined and maintained, by aligning with peers from other direct countries and regions. Ensure that the region lives up to the adherence of the set standards.
• Identify opportunities for improvement across departments and functions, leveraging data-driven insights and analytics.
• Establish and monitor key performance indicators (KPIs) and metrics to measure operational performance and drive continuous improvement efforts.
• Own and/or support key business process by taking a leading and facilitating role ensure that the region lives up to critical KPI’s and commitments, such as forecast accuracy and financial planning. Amongst others, structure and coordinate the Supply & Operational Planning process (S&OP), by collaborating with the Finance and Demand Planning Teams.
• Ensure commercial connectivity to the regional and global organization & provide in-country data and insights. Be a strong partner in the region’s Leadership Team.
• Gather and provide market insights and analytics to/from the Pricing team.
• Align on customer needs with Sales Management and voice the local market dynamics and needs to Regional Marketing and Product Management.
• Drive process automation and digital transformation initiatives to streamline operations and enhance agility.
• Coordinate and optimize supply planning with local Contract Manufacturing Organizations (CMO’s).
• Stimulate adoption and utilization of (commercial) tools, so that these are used to their potential. Tools in scope are, amongst others, SalesForce.com and Vistex.
• Work with the (global) Commercial Excellence team on implementation plans of organization wide initiatives, whilst ensuring that the local requirements are embedded.

Change Management and Transformation:

• Lead change management initiatives to drive organizational transformation and adoption of new processes and technologies.
• Engage stakeholders at all levels of the organization to communicate the vision for operational excellence and gain buy-in for transformation initiatives.
• Provide leadership, guidance, and support to cross-functional teams involved in transformation projects.
• Define, coordinate, and facilitate trainings plans for the country/region organization, both skill and content based (e.g. Sales Academy).
• Champion consistent deployment of commercial enablement tools and standard work practices.

Continuous Improvement Culture:

• Foster a culture of continuous improvement and innovation, by applying LEAN methodology across the organization, encouraging employees to identify and implement process enhancements.
• Establish and facilitate forums for sharing best practices, lessons learned, and success stories related to operational excellence.
• Focus on continuous improvement for the country prioritizing issues to ensure the customer and patients remains at the focus.

Performance Measurement and Reporting:

• Analyse performance data to identify trends, root causes of issues, and opportunities for improvement.

• Present findings and recommendations to senior leadership and stakeholders to drive decision-making and action.
• Liaises with relevant stakeholders to manage situations of stock out, (Allocation, conversion to other SKU’s, etc) (Sign-off by GM).
• Pricing; in collaboration with the Pricing Team, monitor overall market dynamics, including competitive landscape and NPI opportunities.

Required Qualifications

• Proven experience in operational excellence, process improvement, and transformation leadership roles.
• Strong understanding of Lean principles, methodologies, and tools.
• Demonstrated track record of driving significant process improvements and operational efficiencies.
• Excellent project management skills, with the ability to manage complex, cross-functional initiatives from inception to completion.
• Strong leadership, communication, and interpersonal skills, with the ability to influence and inspire change at all levels of the organization.
• Analytical mindset with the ability to leverage data and metrics to drive decision-making and continuous improvement.
• Experience with SalesForce.com, PowerBI and/or Vistex is preferred.
• Fluent in English language

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.