About the Role
As a key partner, you'll collaborate cross-functionally to surface needs, support testing, streamline global rollouts, and ensure feedback loops are tight and actionable. You'll turn strategy into execution, helping ensure pricing products are effective, well-adopted, and optimized for marketplace outcomes.
What the Candidate Will Do:
- Operationalize Product Strategy: Partner closely with product managers, engineers, and designers to translate strategic objectives into scalable operational processes.
- Drive alignment across teams by managing key planning and goal-setting cadences (e.g., OKRs, quarterly roadmaps).
- Own Product Processes: Build and maintain efficient processes for product feedback intake, triage, prioritization, and communication. Improve workflows around product development and launch processes.
- Drive Cross-Functional Execution: Lead cross-functional initiatives that span product, engineering, marketing, support, and legal to ensure seamless feature rollout and adoption. Ensure stakeholders are informed and aligned through consistent status updates, documentation, and reporting.
- Enable Data-Driven Decision-Making: Develop and maintain dashboards, reports, and other tools to track product metrics, usage trends, and operational KPIs. Analyze product data and user feedback to identify improvement opportunities and inform prioritization.
- Manage Product Rollouts: Lead change management efforts related to product launches, new tooling, and process changes. Identify bottlenecks or inefficiencies in current processes and implement scalable solutions.
- Drive Product Communication: Serve as the point of contact for internal stakeholders regarding product updates, roadmaps, and timelines.
- Craft clear communications about product decisions, upcoming changes, and user-facing impacts.
- Champion the Voice of the Customer: Collaborate with support, sales, and UX research teams to capture customer feedback and advocate for user needs in product decisions.
Basic Qualifications:
- Undergraduate degree
- Preferred Masters degree
- At least 6+ years of relevant job experience
- Experience working in or closely with product or engineering teams in a tech environment
Preferred Qualifications:
- Operational Excellence : Proven ability to scale product operations, define processes, and improve efficiency.
- Data Analysis : Strong skills in SQL, Excel, and/or data visualization tools (e.g., Looker, Tableau). Ability to derive insights from data to influence product decisions.
- Cross-Functional Collaboration : Ability to work effectively across engineering, product, design, marketing, and customer support teams.
- Communication : Excellent written and verbal communication skills; ability to simplify complex concepts for diverse audiences.
- Program/Project Management : Experience leading initiatives end-to-end with clear planning, tracking, and execution.
- Process Design : Skilled at building or improving workflows for product feedback, feature launches, or customer issues triage.
- Product Understanding : Deep understanding of product development cycles, agile/scrum methodologies, and product lifecycle.
For New York, NY-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year.