Bank Of America Inbound Specialist - Consumer lending Home Equity Chandler AZ 

United States, Arizona, Chandler 

948035579

Job Description:

Job Description:
This job is responsible for handling a variety of client calls within theConsumer lending
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Answers incoming calls and reviews details of customer applications thoroughly and accurately to address inquiries regarding the fulfillment process
• Articulates difficult and/or complex information in a clear manner, while conveying compassion to drive customer retention and sales partner confidence
• Manages multiple computer-based applications during customer conversations
• Prepares and maintains detailed records and documentation in permanent loan file
• Partners with Home Services Specialist teams to ensure consistent communications with client and sales partners

Required Qualifications:

• Excellent phone and customer service skills
• Prior customer service experience
• Strong written and verbal communication skills
• Ability to work in fast paced work environment
• Good organizational and time management skills
• Working knowledge of computer systems
• Ability to effectively multi-task
• Quality focused with attention to detail
• Able to adapt and embrace change
• Maintain a positive attitude
• Good interpersonal skills
• Manage challenging situations
• Ability to deliver a difficult message
• Ability to take ownership
  

Desired Qualifications:

• Mortgage Industry Experience

Skills:

• Attention to Detail
• Consulting
• Customer Service Management
• Customer and Client Focus
• Oral Communications
• Business Acumen
• Credit and Risk Assessment
• Data Collection and Entry
• Decision Making
• Problem Solving
• Collaboration
• Policies, Procedures, and Guidelines
• Result Orientation

High School Diploma / GED / Secondary School or equivalent