Monday Enterprise Customer Success Manager France, Ile-de-France 947161055
As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the French region, helping them implement, roll out, and achieve ROI from the product suite.
You will be responsible for learning the customers' pain points, helping them plan how can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the French region, helping them implement, roll out, and achieve ROI from the product suite.
You will be responsible for learning the customers' pain points, helping them plan how can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
Please note, this role requires attending our Paris office 3 days a week*
As a CSM, you will be a product master, helping our customers build and optimize their workflows. You'll focus on the practical application of our platform, directly improving how our customers work every day. You'll have a strong impact on our customers' success by:
- Being a product expert: Master the technical aspects of our platform to help enterprise customers solve complex business cases by defining their unique setup with monday.com and ensuring there is a clear end-user training plan for those workflows
- Driving hands-on implementation: Work directly with customers to set up and deploy new use cases that solve their business challenges.
- Optimizing customer workflows: Help customers improve their existing processes on the platform to increase efficiency and drive adoption.
- Demonstrating value: Clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer's business goals.
- Ensuring retention and renewals: Proactively manage your portfolio to ensure long-term customer satisfaction and successful renewals.
- Acting as the Voice of the Customer: Collect and share customer feedback with our product and engineering teams to help inform future product development.
- Proactively addressing risks: Identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring many data sources.
- Leveraging AI to maximize efficiency in the CSMs' work and for our customers' business processes.
- 3+ years of experience as a Customer Success Manager or a similar role at a SaaS company .
- Fluency in both French and English is required.
- Proven experience in a hands-on customer success role .
- Strong analytical skills with the ability to diagnose issues, interpret data, and provide solutions.
- A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
- Strong understanding of how Enterprise businesses operate
- Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- A passion for technology and AI and a proven ability to quickly learn and master new products.
- Experience with building and executing account plans to drive adoption and ensure long-term customer success.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
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