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Google Product Support Manager Creator Routing Strategy United States, New York, New York 947129709
Today
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a management consulting, customer experience, or customer operations role.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 8 years of experience managing projects and working with analytics, focusing on Customer Experience Design.
- Experience in end-to-end Journey Design, Customer Journey Mapping, Service Blueprinting, and Workforce Strategy Design.
- Experience in advanced data analysis and methodologies.
- Understanding of CX technology stacks, including CRM, routing, and AI integration while developing and implementing automation and AI solutions for support.
- Ability to lead cross-functional projects and drive change.
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