EY Payroll Account Management Senior - EY Global Delivery Services 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

946827782

Responsibilities

• Support the Engagement Partners (EPs) and Engagement Managers (EMs) to ensure consistent service delivery and client management for designated accounts.
• Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and service level agreements.
• Support the development and upholding standardized service management documentation, process flows, and procedures for cross-country client consistency and efficiency.
• Facilitate communication with client contacts at all levels and EY teams, both central and local.
• Support the preparation for regular client reviews, including SLA reporting and issue log maintenance, in collaboration with country teams and EP/EMs.
• Coordinate annual rollover tasks, such as calendar preparation and EY tool updates.
• Work with the team leads to address escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Support the EP/EMs on client budget preparation, handle invoice management.

To qualify for the role, you must have

• Minimum 5 years of experience in payroll operations or management, with a focus on international payroll management or coordination
• Strong communication skills, with the ability to build and maintain relationships at all levels of an organization.
• Experience with payroll technology platforms
• Attention to detail and accuracy; excellent English language skills
• Flexibility to operate in a global across-time-zones environment