Td Bank Group Manager II TDS Operations 

Ireland, Dublin 

945988135

Dublin, Ireland

Job Description:

Job Description:

The candidate will require the ability to analyze the current output of the team and ensure our operations continue to be effective. This will require detailed understanding of operating metrics and coaching of staff to continually develop their knowledge and capabilities. The role will interact with various levels of management across the organization, and it is essential that the selected candidate has strong communication skills with the ability to foster relationships while influencing change.

Job accountabilities:

• Utilize your Subject Matter Expertise to solve complex Client data problems and lead the team through day to day and strategic initiatives to ensure business requirements are met successfully and the team is supported with guidance, developing future leaders, and fostering a culture of commitment and ownership.
• Act as Data Steward for TDS Client, Credit and SSI data, to ensure appropriate oversight.
• Set the strategic vision for the team, leading the planning and implementation of strategic initiatives that align with organizational goals, work with stakeholders within Ops and Infrastructure to drive business requirements ensuring both long-term growth and immediate operational effectiveness.
• Engage with internal and external stakeholders including Global Client Management teams, Sales & Trading, Middle Office, Audit, Operational Risk Mgt, Risk and Control, Technology, Data Delivery and Integration Team to manage risks, identify improvement opportunities, and drive collaborative solutions. Review identified project risks and planned controls to assess change per change risk governance standards (e.g. TD Scaled Agility, Delivery Execution Framework)
• Lead the team through testing and implementation plans with regards to system enhancements or changes as required, establish use cases, and ensure resourcing plans are in place for effective delivery.
• Provide strategic leadership to the team in managing complex data challenges across systems.
• Track and report on metrics and team performance, ensuring alignment with business objectives and timely achievement of goals.
• Primary lead on Party and Account Master and Client Onboarding workflow changes, Road to Strong and Project Runway initiatives that impact Client Data Enablement.
• Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience.
• Primary point of escalation for Risk and Control, ORM, and Audit. Monitor service and control standards against overall business/department objectives.
• Proactively identify key business opportunities, research, and recommend systemenhancement/modifications,develop strategies to achieve recommendations and work closely with system support to execute and implement systemupgrades/enhancements.
• Conduct root cause analysis for issues that arise, evaluate options, and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile.
• Conceptualize/define change framework, act as a key change agent for Client Enablement.
• Strong relationship building skills with the ability to develop and interact effectively with all levels of management throughout TDS and compliance, operations, and technology partners.

Education/Accreditations:

• University or college degree
• 7+ Years relevant work experience in Corporate/Investment Banking within Operations Roles or Client On-boarding Roles.
• 3-5 Years of prior experience leading a high-volume team

Qualifications/SkillsExperience:

• Skill in using analytical software tools, data analysis methods and reporting techniques.
• Experience with excel, UI Path or similar small tech solutions.
• Experience in Project Management and leading a team through operational changes.
• Comfortable to manipulate structure and unstructured data.
• Experience with Jira & Kanban boards.

• Advanced ability to lead, plan, implement, and evaluate program/ project activities to ensure completion of initiatives.
• Ability to multi-task and effectively support competing priorities.
• Client management skills and the ability to work with business partners to develop and manage an action plan.
• Responsible for estimating work content and achieving planned timelines.
• Excellent interpersonal, presentation and communication skills
• Bachelor’s degree in business systems or related field

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.