EY Account Support Associate - Senior 

United States, Minnesota, Minneapolis 

944444782

Key Responsibilities:

• Add value and improve margin through: Reduction of time that firm executives (Manager through Eng. Partner) spend on coordination and project management activities, by transferring non-technical tasks and enabling client service professionals to reinvest time in technical service deliveries, pipeline / sales growth, and other client-related activities ; Strong non-technical service line knowledge, such as “end-to-end” business processes and methodologies, compliance requirements, and general terminologies, for effective project management ;Active participation and contributions to executive meetings, from building agenda to action items/milestones management and Increased cost efficiencies for the account teams resulting from skillful facilitation and enablement of offshore (GDS) resources.
• Improve quality through: Operating as a single point of contact for day-to-day coordination of client service professionals (primary and international teams) and deliverables, CBS resources (FMA, BD, EM, GDS, etc.), and key stakeholders that may include external client contacts; Streamlining all communications and team processes for increased efficiencies; Functioning as a subject matter resource for firm tools, including MMT, Mercury, PACE, RPA, GIS System, Canvas, Atlas, ISP, Global Analytics, SharePoint; Maintaining process documentations for enhanced knowledge sharing and business continuity and Exploring, identifying, and applying best practices for optimal team workflows and day-to-day operations
• Mitigate risks through: Serving as a dedicated team resource to perform due diligence work (i.e., independence, pre-approvals, and pipeline management) and ensure adherence to regulatory and compliance requirements; and providing in-depth analysis on engagement economics and other financial analytics (e.g., budget vs. actuals, billings, leverage, and fees)
• Contribute to the ASA practice development through: Active participation and involvement in the onboarding, training, and continued coaching of new and existing members

To qualify, candidates must have:

• Ability to effectively manage stakeholder expectations, concurrent projects, and prioritize multiple tasks and competing deadlines
• A strong executive presence with listening, influencing, and excellent interpersonal skills, and an ability to proactively manage upwards
• Excellent presentation skills with ability to summarize essential information for executives
• Strong organization, analytical/math, attention to detail, prioritization, project management and client service skills
• Effective delegation and time management skills, including ability to supervise offshore (GDS) resources
• Solution oriented; address all relevant information/data and develop practical solutions
• Strong critical thinking skills with creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results
• Strong knowledge of service line and engagement, and of the firm’s structure, key personnel and organizational policies/procedures
• Perform high-quality work and apply diligence in follow up
• Effectively summarize and conclude on work, applying appropriate documentation standards
• Protect confidential and proprietary information
• Master use of intermediate functions of firm standard and service line-specific software applications and databases, e.g., MS Excel, MS PowerPoint, and other firm tools including MMT, Mercury, PACE, RPA, GIS System, Canvas, ISP, Global Analytics, SharePoint, etc.
• Often work at client location; may require travel
• Bachelor’s degree or equivalent work experience
• Prior project management experience
• Preferred experience in a professional services environment
• Approximately 5-7 years in a related field