MongoDB Technical Services Engineer 

Ireland, Dublin 

94305703

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform.

The ideal candidates will have strong technical experience in one (or more) of the following areas. We are open to training people up in certain areas, so don't worry about ticking every box!

• Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience with cloud-based infrastructure solutions such as AWS, Azure, OpenStack, or Google Compute Engine
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

• Experience with authentication systems such as LDAP, Kerberos, AD
• End-user experience using system monitoring, backup, and operations management technologies (including but not limited to Cloud Manager, New Relic, Glacier, HP Operations Manager, IBM Tivoli, Nagios, or Oracle Cloud)
• Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl
• General knowledge or experience with automation technologies such as Chef or Puppet
• Multilingual

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
• In 6 months, you will be comfortable working directly with our customers. You will also complete the MongoDB Certified DBA Associate exam.
• In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

• Competitive salary, pension contribution and equity
• Free lunches 3 days a week in the office, with unlimited free snacks, refreshments and drinks
• VHI Health cover, dental cover, travel insurance and life assurance
• Bike to work scheme, commuter tax saver scheme, secure bike storage
• Regular performance, compensation and development reviews
• 27 annual leave days + 10 public holidays
• 20 weeks Maternity & Paternity leave to spend time with new arrivals
• Wellness programme, fertility benefit and meditation benefits