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Why MongoDB is a fantastic place to work and build your career- Be a part of the company that’s reinventing the database, passionate about innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with exceptionally talented people around the globe
- Learn, contribute, and make an impact on the product and community
Cool things you’ll do- In this cross functional role as a Technical Services Team Engineer, you will work with the largest and the most demanding customers to drive successful end to end migrations of their self-managed MongoDB databases to Atlas
- Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure architecture
- Work with Professional Services CEs (Consulting Engineers) to perform comprehensive full-stack (workloads→DB → Infra) assessments and provide expert advice to PS and customers on the best ways to migrate MongoDB workloads to Atlas
- Opportunity to shape the roadmap of migration methodologies, tooling, and the core database by providing product feedback
What You Need/What we are looking for- Patience, empathy, and a genuine desire to help others
- Excellent communication skills, both written and verbal
- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
- 5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
- 5+ years on Cloud or on-prem infrastructure administration experience
- 3+ years or more of the following technical domains (ideally with some experience in the rest)
- Experience with Database Performance tuning and benchmarking
- Experience with configuring and using common Cloud providers (AWS, GCP, Azure)
- Experience with networking concepts, including firewalls and load balancers
- Experience with coding languages such as shell scripting, Python, Powershell etc
Bonus Points- Experience with database and workload migrations from on-prem to the Cloud
- Experience managing large-scale databases (RDBMS or NoSQL or both)
- Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript
Success Measures- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently
**MongoDB is an equal opportunities employer.**