Boston Scientific Customer Care Intern - Milan 

Italy, Lombardy, Milan 

942966954

In this role, you will be responsible for:

• Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
• Monitoring the goods delivery process to the customer and all possible issues.
• Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests.
• Complaints management.
• Support to the Team Supervisor and colleagues with Report and Analysis.

What we are looking for in you:

• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Excellent knowledge of Excel required.
• SAP is a Plus.
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability and Aptitude to work under stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What we can offer to you:

• Paid 6-month internship experience (with possibility of renewal for further 6 months).
• Working in an international environment.
• Attractive benefits package.
• Inspirational colleagues & culture.
• Possibility to make an impact.
• Fast Growing and innovative environment.
• A team-oriented company culture.

Workmode:Hybrid