JPMorgan Credit Card Customer Service Account Specialist 

United States, Florida 

941841860

Specialists will take approximately 60 – 80 calls from our credit card customers. Calls are from consumer, business card, and high net worth clients. Specialists will answer basic as well as very complex issues and are empowered to resolve on their own. They will have to master all of our credit card products, plus Fraud and Disputes. As a Specialist III they will also get escalated calls transferred to them. Role requires high knowledge of customer service and advanced critical thinking ability on their own.

Job Responsibilities:
• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Takes ownership of each customer interaction while treating them with respect and responding with empathy
• Works both independently and in a team environment
• Abides by all applicable regulatory and departmental practices and procedures

Required Qualifications, Capabilities, and Skills:
• Reading and speaking in both Spanish and English fluently is required for this role
• Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred Qualifications, Capabilities, and Skills:
• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.