Support communication with customers via all relevant communication channels providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or sales;
Working in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns and complaints;
Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales;
Connect with customers via phone and email to strengthen business relationships;
Support the team lead in key tasks of the ASO team;
KNOWLEDGE SKILLS AND ABILITIES
University degree or equivalent experience;
Ideally 5 years of relevant experience in B2B/Wholesale support;
Fluency in English and Italian business-level communication;
Solid knowledge of Excel - VLookUps and Pivot Tables
Ideally, knowledge in SAP FI and Assist (Salesforce);