Capital One Process Coordinator II Litigation Intake & Fulfillment 

United States, Virginia, Richmond 

93992046

West Creek 7 (12077), United States of America, Richmond, Virginia Process Coordinator II, Litigation Intake & Fulfillment

Primary Responsibilities

• Receive and review legal requests from government agencies, law enforcement, and private attorney firms seeking customer account information

• Communicate with requesting parties/agencies to resolve ambiguous requests.

• Interact with business lines to research account systems of record

• Ensure completeness, quality, and accuracy consistent with legal requests.

• Notate relevant request and response information in system of record

• Manage workload in an efficient manner to insure responsibilities are completed timely and within stated team benchmarks

• Identify issues within scope and escalate to management in a timely manner

• Actively support and comply with team and department objectives

• Assist with team administrative functions, reporting, and special projects (as needed)

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 1 year of experience in Google Workspace or at least 1 year of experience with Microsoft Excel

Preferred Qualifications

• Bachelor’s degree or military experience

• 1+ years of experience in a law firm OR legal department

• 1+ years of experience in financial services industry

• Strong written and verbal communication skills

• Excellent organizational skills and time management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.