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Capital One Process Coordinator II Litigation Intake & Fulfillment United States, Virginia, Richmond 93992046
Primary Responsibilities
Receive and review legal requests from government agencies, law enforcement, and private attorney firms seeking customer account information
Communicate with requesting parties/agencies to resolve ambiguous requests.
Interact with business lines to research account systems of record
Ensure completeness, quality, and accuracy consistent with legal requests.
Notate relevant request and response information in system of record
Manage workload in an efficient manner to insure responsibilities are completed timely and within stated team benchmarks
Identify issues within scope and escalate to management in a timely manner
Actively support and comply with team and department objectives
Assist with team administrative functions, reporting, and special projects (as needed)
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 1 year of experience in Google Workspace or at least 1 year of experience with Microsoft Excel
Preferred Qualifications
Bachelor’s degree or military experience
1+ years of experience in a law firm OR legal department
1+ years of experience in financial services industry
Strong written and verbal communication skills
Excellent organizational skills and time management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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