Essential Duties and Responsibilities
Take care of all Quality related customer requirements and support the key account management, including but not limited to : - Review quality feedback from customers and formulate action plans to improve customer relations
- Lead meetings between customers and manufacturing sites on critical quality complaints by working together with global manufacturing sites on appropriate and efficient complaint management, e.g. follow up on root cause determination, corrective and preventive actions identification and implementation
- Be the contact person between customers and manufacturing sites on audits, serious findings, root causes and CAPAs where needed
- Manage complex quality related queries from customers including but not limited to Change Notifications, Quality Complaint Report, Quality Agreement, Audit Report, COA/COC etc
- Work closely with internal stakeholders – i.e. Operations, Technical Customer Service, Sales, Product Management – to assure that customer Quality issues are resolved and that the needs of the customer are being met.
- Chair Quality Reviews for major key customers where relevant
- Be the quality representative to manage regular Quality Reviews with key customers of the region
- This role will monitor/ trend customer Quality information and use this information to highlight where improvements in performance are needed.
- Enhance customer relationships by improving quality performance across key indicators.
- Other duties as required.
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