JPMorgan Client Service Support Specialist 

India, Maharashtra, Mumbai 

939010

Job Responsibilities:

• Understand client issues, be responsible for resolving the issue with limited follow-up to clients and be accountable for client satisfaction through the ownership of the problem
• Investigating and resolving generic and complex issues
• Building knowledge of Private Bank products and services.
• Must be able to efficiently utilize technology to capture and fulfil client’s requests in appropriate systems.
• Expected to work independently with supervision and escalate issues as necessary to resolve client requests in a timely manner
• Resolving issues by identifying underlying or hidden problems and patterns; Developing innovative solutions to problems
• Working to consistently meet client requests; providing and ensuring client satisfaction
• Using business knowledge; technical skill and partnership across Wealth Management to solve client problems and enhance business results
• Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via email with clients and internal partners
• Prioritizing and executing initiatives, tasks and details in an efficient manner
• Evaluate risk and impact on the firm and other employees; owning course of action
• Efficiently managing multiple projects at the same time and managing priorities effectively
• Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders
• Adhere to and maintain the firm’s controls policies and procedures as well as protecting client assets against potential fraud activities
• Effectively collaborate with respective client facing teams and internal business groups to deliver and execute client transactions

Qualifications : External

• You must have a Bachelor's degree
• Must have 2+ years of experience with a wide array of financial products. Core Payment Processing experience is a must.
• Excellent communication skills both oral and written
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
• Expert knowledge with Microsoft Outlook email, scheduling and task manager
• General comfort level with Internet/Intranet usage and ability to learn proprietary software and databases
• Serving clients and delivering exceptional client service must appeal to you
• Maturity in handling situation and ability to deal with conflicts constructively
• Project a confident and professional presence to our clients, other bank departments and the community
• Ability to follow all established policies, procedures and practices
• Ability to organize and prioritize work