JPMorgan Client Service Support Specialist 

India, Maharashtra, Mumbai 

63329563

Job Responsibilities

• Ensure the quality and accuracy of data related to internal and external client hierarchies and account alignment.
• Assume responsibility for assigned tasks and issues, clarify any objections, and maintain data integrity, accuracy, and completeness.
• Evaluate situations and escalate for urgent assistance if transactions cannot be processed on time or if support issues remain unresolved.
• Engage in special projects and conduct User Acceptance Testing (UAT) for IT enhancements.

Required qualifications, capabilities and skills

• At least 2years of experience in the Financial Services and/or Private Banking industry in Payments processing and/or Payment Investigations
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible.
• Excellent timeliness/accuracy of cash management and transactions
• Seeks to better understand upstream/downstream implications to the individual’s/team’s actions
• Takes time to understand cause and effect of challenging situations and offers potential solutions
• Excellent English communication skills (verbal and written). Ability to follow all established policies, procedures and practices
• Ability to organize and prioritize work
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint). Expert knowledge with Microsoft Outlook email, scheduling and task manager