Salesforce Agentforce Senior Success Engineer - Technical 

Ireland, Dublin 

936987782

Job Category

Job Details

Agentforce Success EngineerTheAgentforce Success Engineer

• Assess customer readiness and provide personalised guidance to remove activation & consumption barriers

• Provide advanced technical guidance and best practices for Agentforce

• Conduct workshops for customers to ensure they are proficient in using Agentforce and can self-sustain their implementation

• Assist with design and optimisation of Agentforce configurations to meet customer needs & use cases

• Support and grow end-user Agentforce consumption

• Work closely with the Product team to address technical issues and improvements

Required Qualifications & Skills:

• Proven Experience:
  5+ years proven experience in enterprise consulting, including implementing enterprise software solutions suite or products

• Technical Competence:
  This role is designed for individuals with technical capability; you will have foundational knowledge of AI and AI concepts, Agentforce and Salesforce Clouds

• Communication Skills:
  You are an outstanding communicator with the ability to work collaboratively with multi-functional teams from Developer to Executive. You confidently and effectively facilitate and present; ably defend your point-of-view and keep audiences engaged

• Proactive & Passionate:
  You are proactive and have a self-starting attitude, with the ability to manage tasks independently while collaborating with customers and colleagues. You are dedicated to going above and beyonds for customer success

• Beginner’s Mind
  : You are always learning; and you approach each interaction with an open mind

• Urgency:
  You are able to move fast and drive business value and results, whilst remaining adaptable in high levels of uncertainty and change

• Data Ethics and Privacy:
  You value the importance of Data Ethics and Privacy, ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Preferred Qualifications & Skills:

• Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Data Cloud, Industries, Marketing or Commerce. Holder of multiple Salesforce certifications

• Technical Familiarity:
  Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX.

• Data Management:
  Proficiency with Data Cloud. Knowledge of Data Management principles and experience with Customer Data Platforms or Data Lakes.

• Development Tools:
  Understanding of developments tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS

• Project Management:
  PMP, Prosci Change Management Certification or similar project management experience

• Additional European languages is a plus

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