NetApp Customer Success Engineer 

Ireland, Cork 

586058172

As a CSE, you will be engaged in developing foundational relationships with key customer personas and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners. You will be proactively defining customer success plans, success milestones and proactively orchestrating the same. You will help align consumption strategies to customer’s business and implementation priorities.

Customer relationship & engagement

• Create impactful relationship with the Customer, NetApp, and Hyper-scaler account Team with a specific focus on GCP. You will become intimately acquainted with the customer’s business requirements, technical needs, solutions, environment, and service delivery.
• Work with Customer’s stakeholders to understand and translate customer business requirements into technical solutions and a executable customer success plan.
• Accelerate production level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and complex customer organizations across various segments.

Proactive Project delivery alignment

• Provide guidance and best practices to support the development of a cloud adoption and consumption success plan.
• Deliver NetApp technical adoption and consumption acceleration activities (experts sessions, best practices) based on customer’s use case and workload defined.
• Ensure the customer is current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud storage solutions to manage change and continue to grow in the cloud.
• Monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities.

• 8+ years of enterprise cloud software experience is required.
• At least 3+ years of experience in customer facing roles like CSE/CSE/CSA or solutions consultant or professional services delivery manager or Network administrator.
• Bachelor of Science Degree in Computer Science, Information technology or a related field is desired.
• In-depth knowledge of Public/Hybrid Cloud Infrastructure and GCP
• GCP platform certifications are desired and a big plus.
• A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks
• Strong experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required
• Knowledge of data center operations and cloud security is desired.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Experience demonstrating a significant level of expertise in technical specifications required to sell NetApp Cloud products and services is desired.
• Excellence in project management and analytical thinking is required.
• Excellent communication and executive presence is required.