Salesforce MuleSoft Customer Centric Engineering SMTS 

India, Karnataka, Bengaluru 

936743324

Job Category

Software Engineering

Job Details

What you’ll be doing:

• Solve critical customer technical escalations to R&D from our Technical Support organization using OOP, Database, Cloud, web API and UI skills

• Figuring out ways to identify solutions or complex bugs in the product with top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code

• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams

• Providing timely information to customer facing teams to improve overall customer satisfaction

• Enabling and mentoring Technical Support teams on technical issues and best practices

• Work closely with cross-functional teams and build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert.

• Championing Support and Debug initiatives throughout R&D

• Develop high-quality, production ready Tools that can be used by internal users

What we’re looking for:

• Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company

• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

• Unparalleled troubleshooting and problem-solving skills

• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

• Candidates having 5+ years of relevant technical experience

• Extensive experience in Java, J2EE or similar languages in development / debugging roles

• Desirable skills: Work across teams in delivering projects/running programs

Required Skills:

• 5+ years of overall experience in software engineering

• Deep knowledge of object-oriented programming languages: Java, J2EE

• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL, MS SQL etc)

• Hands-on experience with Spring Boot Microservices, REST, Java Web Services, JMS, XML, JSON, and messaging techniques

• Experience with Amazon Web Services (AWS) or Microsoft Azure

• Knowledge on AWS cloud APIs like RDS, DynamoDB, S3, SQS etc.

• Experience with a known IDE: Eclipse or IntelliJ

• Experience with open source Java libraries

• Deep understanding of Java class loading mechanism

• Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting

• Strong debugging skills like Network traffic/ Thread dump/ memory dump analysis.

Preferred Skills:

• Solid understanding of API lifecycle management and have used one of the API management platforms like MuleSoft, Apigee, Kong etc

• Good understanding of Kubernetes architecture and principles

• Experience with Node.js or Envoy

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