Salesforce Software Engineering SMTS 

Ireland, Dublin 

29222792

Job Category

Software Engineering

Job Details

* Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
* Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
* Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
* Providing timely information to customer facing teams to improve overall customer satisfaction
* Mentoring Technical Support on technical issues and best practices
* Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
* Championing Support and Debug initiatives throughout R&D 
* Develop high-quality, production ready Tools that can be used by internal users.
* Share your knowledge and help transform an organization from within by working with and coaching your team members
* Work closely with cross-functional teams across geographies.
* Mentor other junior engineers in the team.

* Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
* Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
* Unparalleled troubleshooting and problem-solving skills
* Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
* Candidates having min of 5 years of relevant technical experience
* Extensive programming experience in Java or similar languages in development / debugging roles.
* Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time.

Requirements:
* A related technical degree required.
* Fluency in an object oriented language; Java preferred
* Experience with a known IDE: Eclipse or IntelliJ
* Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
* Familiarity with core web technologies: HTTP, JSON, REST, XML
* Experience using Linux environments, such as Ubuntu
* Default CCE skills
* Backend - Java
* Frontend JS/HTML/CSS
* SQL

Desired skills:
* Lead teams/work across teams in delivering projects/running programs.
* AWS or other public cloud
* Previous Salesforce / Force.com development experience
* Front end development experience: Javascript, HTML5
* Experience with Oracle SQL developer
* Experience with mobile app development: iOS/Android Simulator 
* Log parsing in Splunk
* HTTP traffic analysis: Fiddler or Charles

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