Salesforce Adoption CoE Senior Manager 

United States, Indiana, Indianapolis 

936194457

Job Category

Program & Project Management

Job Details

The role reports to the Senior Director, Account Success Centers of Excellence.

Key Responsibilities:

• Support CoE Leads in driving consistency and alignment across all practices.

• Develop and implement frameworks and templates to ensure uniformity in processes, tools, methodologies and communication across the CoE.

• Partnering with the CoE Leads to create/revamp customer-facing adoption materials that help drive effective adoption of CoE initiatives, ensuring the content is clear, actionable, and easy for customers to consume.

• Monitor and manage KPIs to track the success and effectiveness of CoE initiatives.

• Facilitate communication, collaboration, and shared goals to ensure alignment across all teams.

• Oversee the CoE program, ensuring initiatives progress according to plan and deliver desired outcomes.

• Track and report key performance metrics to senior leadership, identifying areas for improvement and driving course correction where necessary.

• Facilitate knowledge sharing, training, and the dissemination of best practices to enhance the effectiveness of the CoE.

• Identify risks, dependencies, and roadblocks and proactively develop strategies to mitigate them.

• Lead change management efforts to drive the adoption and sustainment of CoE initiatives within the organization.

• Help deliver internal QBRs by gathering insights from team and creating presentation

Qualifications:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 5+ years of experience in program management, process improvement, or a related discipline.

• Strong understanding of Center of Excellence models and their role in driving business transformation.

• Proven experience in managing multiple projects and leading cross-functional teams.

• Exceptional communication, leadership, and stakeholder management skills.

• Strong analytical skills and the ability to leverage data to make informed decisions.

• Experience creating customer-facing content and adoption materials

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