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Tesla Customer Experience Specialist - Russian Speaker - Dubai United Arab Emirates, Dubai, Dubai 935625647
Yesterday
What You’ll Do What You’ll Bring
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,
- Ability to communicate information in an easy-to-understand manner,
- Proven track record of delivering excellent customer experiences,
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,
- Flexibility to work on weekends and evenings as required,
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
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