PayPal Principal Experience Designer AI Assistance 

United States, Texas, Austin 

935573376

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

What you'll do:

• Lead the design vision and execution for PayPal Assistant experiences
• Present insights and recommendations to senior leadership, influencing priorities and direction
• Explore and prototype new approaches to customer self-service and support
• Partner with content design, ux research, product, and engineering to align strategy and delivery
• Contribute to scalable design systems and patterns for AI-powered interactions
• Mentor designers and foster a culture of innovation and collaboration

What we're looking for:

• Proven track record delivering enterprise-scale, cross-platform design solutions
• Expertise in systems thinking with the ability to bridge design, business, and technical requirements
• Portfolio demonstrating excellence in both product delivery and future-facing concept work
• Exceptional communication and storytelling skills to influence stakeholders at all levels

Our Benefits:

Any general requests for consideration of your skills, please