Microsoft Technical Support Engineer 

Taiwan, New Taipei, New Taipei 

934965342

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience.

OR equivalent experience

•At least one year experience in software development, technical/software/product support, systems development, IT Dev Ops or consulting
•Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively.
•Able to work both independently and in a team environment.
•Strong problem solving skills are essential, including the ability to debug applications written in native or managed code.
•Networking skills, and cloud development are a definite positive.
•A strong working knowledge of web services and technologies is essential.
•Bachelor's degree in C.S. or E.E. is a plus
•Advanced certifications is a plus.
•Software Development experience desired in one or more of the following:
Software development experience with C++ or .net C#, VB, etc.,
Debugging code (WINdbg, Visual Studio Debugger)
Linux, Mac, Java, PHP, Node.js, Python or Ruby.
ASP.Net, IIS .

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.