Wells Fargo Lead Commercial Loan Servicing Representative 

India, Telangana, Hyderabad 

932628101

In this role, you will:

• Providing service to Commercial Real Estate Agency loans
• Responsible for reviewing the loan documents, understanding the borrower requirements on requests for reserve disbursement.
• Thorough understanding of CRE Reserves Disbursement process
• Support new hires and less tenured team members in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Good communication skills both verbal and written.
• Conduct meaningful interactions with onshore partners and internal stakeholders.
• Perform day to day activities and ensure the SLAs and TAT are met
• Timely escalation of any issues identified.
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Take ownership and provide resolution to the complaints and escalations with high priority
• Have thorough understandings of the entire process and bring up process improvement ideas which will streamline the existing process.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Working closely with the immediate managers in resolving issues.
• Identifying potential issues and bring up solutions.
• Work independently on the management reports and metrics within the stipulated timelines.
• 6 plus years of experience in US mortgage and Commercial Real Estate. 3 plus years of experience in Reserves Disbursement and money movement processes.

Required Qualifications:

• 6+ years of experience in US mortgage and Commercial Real Estate. 3 plus years of experience in Reserves Disbursement and wire or money movement processes.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.