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Citi Group Regional Service Manager Maternity Cover 
Poland, Masovian Voivodeship, Warsaw 
932189382

02.08.2024

Responsibilities:

  • Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
  • Influence the client to ensure that their programme operates optimally for both them and Citi;
  • Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
  • Taking ownership of issues and coordinating fast resolution;
  • Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
  • Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads

Requirements:

  • Fluent English and fluency in one or more European languages is anadvantage: German,French.
  • A minimum of 2 years of experience in business to business customer service, account management or sales
  • Excellent Presentation & Communication Skills
  • Highly articulate, with influential verbal skills and precise written skills
  • Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
  • Strong MS Office and system skills

What we Offer:

  • ·Competitive salary connected with annual salary review and discretionary annual performance bonus
  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
  • Hybrid model of work – from modern offices and from home, flexible working hours
  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
  • Unlimited development opportunities within Citi global network.
  • Exposure to a wide range of internal stakeholders as well as to senior management
Operations - Transaction ServicesCash Management


Time Type:

Full time

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