Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
Influence the client to ensure that their programme operates optimally for both them and Citi;
Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
Taking ownership of issues and coordinating fast resolution;
Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Requirements:
Fluent English and fluency in one or more European languages is anadvantage: German,French.
A minimum of 2 years of experience in business to business customer service, account management or sales
Excellent Presentation & Communication Skills
Highly articulate, with influential verbal skills and precise written skills
Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client
Strong MS Office and system skills
What we Offer:
·Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network.
Exposure to a wide range of internal stakeholders as well as to senior management