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דרושים Sr Engineering Project Manager Ai & Data Platforms ב-אפל ב-United States, Texas, Austin
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Sr Engineering Project Manager Ai & Data Platforms ב-United States, Texas, Austin והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Apple. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה (1)
קטגוריות תפקיד
שם תפקיד (1)
United States
Texas
Austin
נמצאו 45 משרות
10.08.2025
A
Apple Senior Project Manager Contact Center Technology United States, Texas, Austin
תיאור:
We’re looking for an outstanding Project Manager that brings technical proficiency alongside the skills more commonly associated with a PM, and who has a consistent record of leading diverse and complex projects from conception through implementation in the Contact Center as a Service landscape. In this role, you will traverse an array of project/program management skills (ex. Business analytics, process mapping and optimization, business and technical requirement creation, evaluating solutions through testing, and leading others through change to a best-in-class Customer Contact system platform. - Conduct a detailed assessment of the current Genesys Engage environment, including, integrations, and dependencies.- Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.- Lead discussions about the design of the target Contact Center Infrastructure architecture, ensuring scalability, reliability, and compliance with standard methodologies.- Document integration points and ensure compatibility with existing systems and third-party applications.- Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.- Lead teams through detailed testing and validation of the new environment to ensure all functionalities are working as expected.- Document all processes, configurations, and changes made during the migration.- Work closely with partners to ensure clear communication and alignment on migration objectives.- Provide regular status updates and progress reports to senior management and other relevant parties.- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.- Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.- Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role.
- Bachelor’s Degree.
- Experience with Genesys Engage platform or related enterprise CCaaS platforms.
- Demonstrable experience in migrating to Contact Center as a Service (CCaaS) providers.
- Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
- Excellent problem-solving and analytical skills.
- Strong communication and social skills.
- Ability to work independently and as part of a team.
- Meticulous with strong organizational skills.
- Experience with Agile methodologies and project management tools.
- Masters, or MBA or equivalent experience
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משרות נוספות שיכולות לעניין אותך
02.08.2025
A
Apple Senior Technical Program Manager – Strategic Data Solutions United States, Texas, Austin
תיאור:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field
- 5+ years of technical program or product management experience
- Strong experience working with machine learning, analytics, or data science-driven programs
- Proven ability to lead high-impact, cross-functional initiatives with multiple decision points and success metrics
- Skilled at translating ambiguous business needs into well-scoped, data-driven projects
- Excellent organizational, prioritization, and communication skills
- Comfortable operating in fast-paced environments with evolving requirements
- Experience managing multiple ML or analytics decision points within a large-scale or enterprise program
- Familiarity with modern data and ML tooling (e.g., Airflow, Spark, Snowflake, model monitoring tools)
- Strong problem-solving skills with an ability to balance short-term urgency with long-term strategy
- Track record of influencing through metrics, vision, and collaborative leadership
- Clear, confident communicator who can adapt between technical detail and executive-level storytelling
- Passion for building high-performing teams and fostering inclusive, values-driven program culture
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01.08.2025
A
Apple Senior Manager Retail Contact Center Workforce Operations United States, Texas, Austin
תיאור:
You will use your contact center experience, industry knowledge, and collaboration skills to act as a bridge between strategic goals and daily operations. This is a dynamic environment that requires seasoned leader to make strategic and global decisions that effectively balance multiple competing priorities.
- 10+ years combined experience with complex workforce management, labour and productivity analytics, or project management from ideation through completion.
- 7+ years of experience building and leading teams including large globally distributed teams.
- Contact Center experience required.
- Effective presentation and communication skills, including the ability to explain complex data and service level analysis in a concise manner and influence and engage with senior leadership.
- Proven problem-solving, partner management, and cross-functional project work experience.
- Experience with workforce tools (Aspect preferred) and data reporting platforms such as Tableau.
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop, and retain diverse teams. Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
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27.07.2025
A
Apple Senior Full Stack Software Engineer - Strategic Data Solutio... United States, Texas, Austin
תיאור:
KEY RESPONSIBILITIES:- Design and implement next-generation networking protocols, including HTTP/3, QUIC, and DoH- Conduct design and code reviews, mentoring peers while ensuring high-quality software- Continuously analyze system performance to identify and resolve bottlenecks
- 5+ years of experience working with HTTP, TLS, C++, and Linux
- Proven expertise in developing and debugging system-level services in high performance languages like C++ or Swift
- Strong knowledge of networking protocols, including HTTP, QUIC, TLS, or TCP/IP
- Experience with concurrency, multithreading, distributed systems, or server architectures
- Bachelor’s degree in Computer Science, a related field, or equivalent practical experience
- Familiarity with proxy systems such as NGINX or Envoy
- Experience with containerization (e.g., Docker, Kubernetes) and infrastructure as code tools
- Proficiency in performance analysis, debugging, and observability tools
- A passion for solving complex problems at scale and driving technical innovation
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21.07.2025
A
Apple Senior Program Manager Customer Journey Strategy United States, Texas, Austin
תיאור:
You will work across cross-functional teams to design and evolve customer journeys that span our digital support ecosystem and contact center infrastructure, including IVR. You'll bring a cross-functional perspective—connecting the dots between front-end UX, backend operations, and behavioral insights—to drive improvements that reduce friction and enable smarter, faster resolution.
- 7+ years experience working with digital support channels (chatbots, virtual assistants, self service tools, knowledge base articles, etc.)
- Experience conducting gap analyses across customer journeys to identify problems, drop-offs, and friction
- Experience with tools like Tableau to measure KPI’s (CSAT, customer effort, self service adoption, abandon rate, etc.)
- Ability to lead and partner with product, UX/UI, engineering and other cross functional partners to translate journey insights into digital improvements
- Ability to balance customer experience objectives with cost-efficiency, scalability, and business constraints to drive impactful solutions
- BA or BS or equivalent experience
- 10+ years of experience in customer experience, digital support, or program management—ideally in a tech or contact center environment.
- Proven success leading programs that span digital support channels (chat, self-service) or contact center/IVR systems.
- Familiarity with AI-powered support solutions (e.g., virtual agents, chatbots, predictive routing).
- Understanding of agile and design thinking methodologies
- Bachelor’s degree in Business/Strategy, UX Design, or Technology/Data
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21.07.2025
A
Apple Senior Security Compliance Engineer Apple Services Engineeri... United States, Texas, Austin
תיאור:
In this role, you will ensure we meet our legal, regulatory, and third party compliance obligations while safeguarding the systems that millions of our users rely on every day. You will collaborate with engineering leaders at many levels, developers, quality engineers, compliance and security teams across Apple to institute the controls vital for the program. You will partner with application security, platform security, SRE, central security and compliance groups at Apple to implement controls and processes and conduct gap assessments across ASE.You will be responsible for supporting dozens of key, ongoing compliance projects including preparation of regulatory materials, management of documentation, creation of presentations, and coordination of cross-functional activity. You will need to be a SOX subject matter expert with sound technical experience and the ability to comfortably deliver executive briefings on our internal control environment.
- Experience leading and managing SOX programs at scale, preferably in Big 4 or large enterprise environments
- 7+ years assessing multiple projects, product and infrastructure security risks and recommending mitigating controls
- 7+ years of security compliance framework experience
- Expertise with security standards such as SOX, PCI-DSS, ISO27K, SOC 1/2 or NIST (some combination of these is ideal)
- Technical acumen required. Understanding of one or more of the following technologies/focus areas are ideal - cloud, open sourced distributed systems, security
- Bachelor's Degree or equivalent experience
- Current CPA. CISA, CISSP, CISM, CIPT or other related certifications
- Experience with standards research and contributing to policy reform
- Experience with light scripting preferred
- Demonstrated track record of dealing with ambiguity and complexity in achieving and sustaining compliance across technologies at scale
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12.07.2025
A
Apple Senior Tax Manager United States, Texas, Austin
תיאור:
As the Senior Tax Manager, you will manage all aspects of US and Canada's indirect taxes as well as US & Canadian DST’s. You will also be responsible for leading Washington’s B&O taxes. In this role you will track and implement new legislation and tax policy changes as well as manage the research and planning of new projects/processes for US and Canada. We are looking for an experience people leader who is able to collaborate with Legal, Technical Accounting, Privacy and other cross-functional business teams.
- 15+ years of experience compliance, audit, and research and planning experience
- 10+ years of experience manage a team of Tax professionals
- Experience with negotiating tax settlements and litigation with various jurisdictions
- Proven ability to collaborate with Legal, Technical Accounting, Privacy, and Business team
- Bachelor’s Degree in Accounting
- CPA certification
- CMI and/or Masters degree in Tax
- 5 years of prior US and Canada indirect tax experience
- SAP, Vertex and CorpSales system experience
- Experience with worldwide intracompany indirect tax issues
- Experience with marketplace facilitator laws, digital goods, telecom taxes
- Strong analytical skills
- Collaborative orientation
- Tax research and policy change proficiency
Expand
תיאור:
We’re looking for an outstanding Project Manager that brings technical proficiency alongside the skills more commonly associated with a PM, and who has a consistent record of leading diverse and complex projects from conception through implementation in the Contact Center as a Service landscape. In this role, you will traverse an array of project/program management skills (ex. Business analytics, process mapping and optimization, business and technical requirement creation, evaluating solutions through testing, and leading others through change to a best-in-class Customer Contact system platform. - Conduct a detailed assessment of the current Genesys Engage environment, including, integrations, and dependencies.- Develop a detailed migration plan, including timelines, resource requirements, risk management, and mitigation strategies.- Lead discussions about the design of the target Contact Center Infrastructure architecture, ensuring scalability, reliability, and compliance with standard methodologies.- Document integration points and ensure compatibility with existing systems and third-party applications.- Partner with Multi-functional teams about migration plan, including data migration, configuration replication, and system setup.- Lead teams through detailed testing and validation of the new environment to ensure all functionalities are working as expected.- Document all processes, configurations, and changes made during the migration.- Work closely with partners to ensure clear communication and alignment on migration objectives.- Provide regular status updates and progress reports to senior management and other relevant parties.- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/launches, retrospectives, and closeout. Be the voice of their body of work.- Communicate optimally and clearly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Build tight-knit collaboration with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.- Participates in an inclusive environment through respecting each others’ differences and having the curiosity to learn.
- Minimum of 6-8 years of relevant professional experience working within a product, project, or program management role.
- Bachelor’s Degree.
- Experience with Genesys Engage platform or related enterprise CCaaS platforms.
- Demonstrable experience in migrating to Contact Center as a Service (CCaaS) providers.
- Knowledge of networking concepts, VoIP, SIP, and telecommunication systems.
- Excellent problem-solving and analytical skills.
- Strong communication and social skills.
- Ability to work independently and as part of a team.
- Meticulous with strong organizational skills.
- Experience with Agile methodologies and project management tools.
- Masters, or MBA or equivalent experience
Expand
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Sr Engineering Project Manager Ai & Data Platforms בחברת Apple ב-United States, Texas, Austin. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.