Job Purpose
ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.
Responsibilities
- Onboarding and training of new end users into ICE’s environment
- Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support – MDM and managing Apple, Android devices
- Access Management – Provisioning and managing access for all end user computing resources
- Onboarding and training of new internal and external end users into ICE’s environment
- Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
- Hardware Imaging and software deployment
- Active Directory, Azure, and Intune, and Exchange Online provisioning – device authentication, maintaining users, groups, and distribution lists
- File, print and DHCP management
- Purchasing – Purchasing - Maintaining and Replenishing Inventory while following purchasing workflows
- Physical Management of IT Hardware
- Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)
- Broker and trading floor technology support – New York-based EUC Engineers will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
Knowledge and Experience
- College degree in Computer Science, MIS, CIS, or related discipline
- Required experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Required experience with Windows OS, MacOS, and Microsoft Office Suite
- Networking technology such as Cisco, Juniper
- Strong multitasking, time prioritization, collaborative and communication skills
- Experience in an exchange, trading facility, or financial services
- Preferred knowledge of PowerShell, scripting
