SAP Digital Customer Success Manager D-CSM - 

Bulgaria, Burgas 

930063314

This job posting contains multiples job opportunities available.

Further responsibilities:

• Onboard New customers
  • Conduct virtual onboarding sessions and regular check-ins during the implementation phase
  • Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices
  • Assist customers in case of showstoppers and roadblocks
• Drive customer adoption and respond to risk scenarios
  • Engage 1:1 with priority customers as well as execute 1: many initiatives to drive customer outcomes at scale
  • Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources
  • Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices
  • Encourage and assist customers on topics related to AI adoption
  • Act as trusted advisor and be first point of contact for non-technical inquiries
• Drive opportunities to further expand the Digital Customer base (Up & Cross-selling)
• Build and leverage a network of key internal stakeholders from different functions that can support customer success
• Analyze and interpreting customer data to prioritize customer engagements, contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline.

Requirements:

• Location: Barcelona
• 3+ years of experience in a customer-facing role, managing complex customer relationships in the Software industry
• Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, or Procurement would be a plus
• Experience managing high volume of customer engagements
• Proven experience working with diverse, cross functional teams, both virtually and globally
• Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment
• Strong orientation towards teamwork and collaboration
• Strong interpersonal skills which aid in building relationships externally and internally
• Creative problem solving under pressure when working through customer issues
• Excellent listening, written and oral communication skills
• Fluency in English and German essential.