Teva Customer Service Manager 

Israel, Center District, Kfar Sava 

929423258

• Ensures department provides correct service to support business needs;
• Guarantees and optimizes supply to the markets (internal customers) in correspondence with inventory management, production efficiency and capacity management;
• Ensures supply to the market: right product at right time in right quantity and quality;
• Point of contact for customer service for markets, alignment in regards to service, demand, inventory, market safety stock;
• Monitors demand trends for evaluation of eventual impacts on the production factors and re-align the production factors to the needs of the customers;
• Ensures Planning Data Accuracy;
• Optimization of planning parameters, like campaign sizes, packaging lot sizes and times;
• Sets priority for testing schedule for the Quality Control laboratory;
• Drives QA releases and shipments out of the site;
• Manages Bulk and FG inventory levels on site;
• Coordinates artwork information to enable the creation, progression & approval of new artworks;
• Facilitates the planning and prioritization of artwork to meet new product launch milestone dates;
• Promotes actions to improve the logistics flow in terms of efficiency and efficacy to minimize the costs and maximize customer satisfaction;
• Supports site AOP preparation;
• Supports local and global forums – e.g. Tier meetings, Supply consensus, S&OP
• Leads, staffs, and develops a motivated, skilled and optimally resourced team to ensure that performance levels and professional development achieve or exceed business objectives;
• Ensures that all work carried out is in compliance with the required standards conforming to company – e.g. cGMP, SOP, Health and Safety and Environmental requirements;
• Responsible for training and qualification of Supply Chain Supply Service personnel and ensures that the required training is carried out and adapted according to need;
• Supports change management within department;
• Proposes and implements continuous improvements.
  

• Bachelor`s degree;
• 4+ years of professional experience in Planning from a manufacturing/ operational company
• Leader experience and people management skills;
• Change management skills;
• Customer orientation;
• Highly team orientated;
• Ability to cope with pressure and deadlines;
• Advanced working knowledge of Excel and experience with SAP ERP;
• SharePoint knowledge is a plus;
• Participation and leadership in cross functional projects;
• Capable of presenting information to all levels of management with supporting analysis under tight deadlines;
• Strong oral and written communication skills in English.
  

Sr Dir Plnt/Ctry Sup Chain Lead

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