Bank Of America Treasury Fulfillment Advisor 

United States, Arizona, Phoenix 

9288657

This job is responsible for acting as the primary interface to Treasury clients. Key responsibilities include leading, directing, and coordinating the implementation of highly complex treasury, cash management, card, merchant and depository products and services. Job expectations include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) and vendors in order to ensure a timely and smooth implementation process.

Responsibilities:

• Consults with client through implementation of treasury product package

• Facilitates internal and external client calls to work through implementation requests for successful completion

• Troubleshoots research, and responds to internal client team requests for resolution

• Engages key stakeholders for awareness throughout the implementation process, owning resolution for the client

Required Qualifications:

• 3-5 years prior banking experience, knowledge of Treasury Management products including ACH, Check Fraud Protection, Transmission Setups and project management experience with proven client interaction abilities.
• Extensive experience with quality control and document review against business policy and procedures.
• Comfortable leading and hosting moderate to complex project calls with clients, sales, and operation partners via Microsoft Teams.
• Ability to hold self, sales, and operation partners accountable for meeting implementation deadlines
• Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline
• Proven problem/solving/analytical and organization skills

Skills:

• Attention to Detail

• Client Management

• Customer and Client Focus

• Oral Communications

• Account Management

• Adaptability

• Analytical Thinking

• Critical Thinking

• Written Communications

• Active Listening

• Collaboration

• Problem Solving

• Stakeholder Management