Bank Of America PMO Manager – Global Real Estate Services 

United States, North Carolina, Charlotte 

928701776

Job Description:

Job Description:

The PMO Manager is responsible for providing GRES service line support at several different levels. The position requires the candidate to have diverse administrative expertise and to oversee various processes and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships within operations team as well with FV COE teams, and work closely with other organizations within the bank. Successful applicant will have excellent organizational and time management skills, familiarity with MS applications and the ability to liaise with various business partners at varying levels of management.

Responsibilities:

• Perform weekly invoice reconciliation processes for IFM, reviewing FV funding requests and GEP Smart submissions, approving and escalating as needed

• Act as delegate to GRES service line leaders, ensuring our Process Owner Portal (POP) processes remain fully compliant with evolving enterprise requirements

• Submit monthly SPI/POP updates (e.g. metrics, attestations, etc.); participate in cross-GRES POP/SPI routines

• Review daily incident reports and communicate/escalate per defined protocols. Opportunity to help develop new incident reporting protocols.

• Participate in facility vendor KPI and performance routines including monthly and quarterly metric inputs into ORCIT

• Host IFM/Operating Expense Review meeting with FV Finance teams & RES Finance; opportunity to improve cross-GRES coordination with regional execution teams

• Meet 2x/month with facility vendor initiatives teams to review status of in-flight IFM initiatives, provide input and direction (approval) for new initiatives requested from Bank teams (GT, P.S./SOACC, Life Safety, Retail, etc.)

• Manage status of in-flight energy and sustainability projects that support bank’s emissions, energy and water reduction goals

• Integrate with GRES Strategy service lines to ensure cohesive operational tactics; opportunity to contribute to GRES mandate to reduce administrative square foot

• Enhancement of partnership across facility vendors and internal bank stakeholders

• Enhancement of reporting and metrics to drive process adherence, effectiveness, and efficiency

• Process oversight and controls to manage implementation of best practices in partnership with the Bank's outsourced facility partners

Required Qualifications:

• Work experience in real estate operations

• Experience engaging with and managing large, outsourced relationships

• Strong presentation and documentation skills required for executive-level reporting

• Ability to recognize gaps and execution risks and acumen to devise appropriate remediation plans

• Ability to liaise with internal and external stakeholders and deal with people with different experiences and backgrounds and be able to get work done.

• Strong Excel and PowerPoint skills

• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight

• Proactive, well organized and results-oriented

• Interpersonal skills to lead and participate within a diverse group of constituents which are distributed across functional areas and physical locations

• Must have ability to work in a fast paced, cross-functional environment

• Self-starter needing little guidance; capable of producing and iterating work as feedback is gathered from a wide range of stakeholders

Desired Qualifications:

• 4-year degree in business or technical field

• Familiarity with POP Process Management. Optimally, existing Process Owner or Process Delegate.

• Real Estate services or related property management experience strongly preferred

• Engineering and/or Environmental experience strongly desired

• Vendor Management experience

• Familiarity with GEP Smart

• Project Management

• Reporting

• Consulting

• Problem Solving

• Performance Management

• Collaboration

• Presentation Skills

• Prioritization

• Issue Management

• Risk Management

• Process Performance Management

Minimum Education Requirement:

Bachelor’s Degree in related field or equivalent work experience

1st shift (United States of America)