Citi Group Customer Service Business Analyst 

Hungary 

928083364

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By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• Troubleshoot Invoice, Employee Expense problems, appropriately manage escalations and answer them in a timely and professional manner
• Support handling customer queries and complaints in level 1 and 2 escalation levels and during exceptional cases or postmortem activities
• Have an active participation in driving process improvements, providing customer service, sharing expertise and compliant solutions
• Support SCO projects as context expert
• Act as Subject Matter Expert (SME) when assigned and attend training sessions as required
• Actively support Team Manager in the daily activity task management
• Represent the team in customer calls as requested by Team Manager or Operations Head.

What we’ll need from you

• 1-3 years of experience in Customer Service/ Operations or similar role
• Fluent written and spoken English
• Ability to convey and receive information clearly and effectively
• Critical thinking: the ability to analyze, evaluate and solve problems.
• Innovation focused approach with ability to see the big picture
• Intermediate command of MS Suite
• Work coordination, prioritization, time management

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work model)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Time Type:

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