Honeywell Sr Advanced Application Engr 

United States 

927830498

•Ability and experience to provide remote support to customers.

• Ability to deliver remote support & services remotely and effectively.

• Ability to execute GTAC and other standard audit checklists.

• Facilitate issue identification and analysis. Report out to regional stakeholders, work closely with the global team.

• Proactively manage and respond to customer questions, issues.

• Maintain strong case documentation and follow up with A360 Performance Managers to ensure that technical recommendations effectively resolve customer issues.

• Support A360 Performance Managers to enable remote solutions at customer sites making sure the PSC value is consistently demonstrated with each deliverable.

• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the TPS-Experion-DCS product line.

• Engineering degree in electronics, Computer Science, Chemical, instrumentation or process technologies.

• 10+ years of experience in the system engineering, operations, or services support functions within the Industrial automation industry.

• 10+years’ experience with Honeywell process control systems.

• Customer facing experience

• Experience in the industry is preferred

• Excellent interpersonal and verbal & written communication skills

• Strong continuous improvement mindset, strong leadership impact

• Experience with Salesforce.com and SharePoint

• Demonstrated experience with Knowledge Management & Call Center Management

• Good administration skills

• Some experience with a variety of the business’s product programming languages

• Deliver premium services for all assigned customers.

• Maintain proactive and timely communications, providing frequent and informative customer updates.

• 10 years of experience with:

▪ Experion PKS Client/Server products.

▪ TPS/TPN Systems

▪ SCADA Integration.

▪ C200/C300

▪ Experion Migrations

▪ FTE

▪ Working experience with TCP/IP networks (network/device configuration)

▪ OPC

▪ ELCN/EUCN/EHPM

▪ Cisco Switches

▪ Experience on Dell Hardware configuration and troubleshooting

▪ VMWare

▪ Domain Controller/Active Directory

• People who consistently take the initiative to get things done.

• People who are Self-motivate.