This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders across our Collections experiences and platform. It includes planning and implementing a roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure success through usability studies and market analysis.
Essential Responsibilities:
- Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
- Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Assesses the customer experience and customer needs in product requirements and decision making.
- Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
- Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Oversees product profitability measures, including budget.
- Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
- Partners with content strategists, data scientists, product designers and user experience researchers.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Minimum Qualifications:
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
- Previous management experience
- Leadership & Strategy: Lead the product management team and collaborate with cross-functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant Platform.
- Roadmap & Execution: Own the end-to-end product lifecycle, from ideation to launch, for new features and innovations. Define clear priorities, align with stakeholders, and ensure timely delivery.
- Market & Competitive Analysis: Stay ahead of industry trends, AI advancements, and competitor offerings. Use data and insights to inform decision-making and identify opportunities.
- Cross-Functional Collaboration: Work closely with engineering teams to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best-in-class product.
- Data-Driven Decision Making: Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability.
- Bias for Action: Have a testing and validation mindset with a drive to take action and learn based off data and discovery to drive the product and better-informed decision making.
- Stakeholder Management: Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders. Drive alignment across teams and departments
- Collections Knowledge a Plus: Having experience with collections practices, credit products, money movement, or financial services is a plus.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $169,500 to $291,500
Our Benefits:
Any general requests for consideration of your skills, please