Citi Group Business Services – Engagement Lead 

United States, Texas, New Braunfels 

926268663

Responsibilities:

• Partner with Business Services leadership on the strategic direction and management of Citi’s Business Services function, including the establishment of frameworks (e.g., guidelines, methodologies, procedures), communication and positioning.
• Engage, influence and coach business leadership and business service owners to adopt and execute the frameworks across each business service end-to-end, leveraging change management approaches and methods.
• Monitor and report on progress of adoption and execution across multiple business services.
• In the spirit of continuous improvement and simplification, assess frameworks, solicit business input and recommend appropriate enhancements.
• Oversee multiple concurrent improvement programs within and in collaboration with the business service owners and teams for effective delivery to ensure:
  • Expected outcomes, and related measures of success, are well-defined and understood.
  • Clear ownership, well-defined roles and responsibilities.
  • Adjacent initiatives are understood and interdependent elements and opportunities to connect initiatives for greater impact are identified.
  • Timely and accurate weekly reporting on program delivery, measures of success, issue management tracking and cross-dependency management.
• Coach, mentor and train team members on frameworks, principles, approaches, methods, and tools.

Qualifications & skills:

• Identifying opportunities: Experience leading teams identifying simplification opportunities.Exhibits a mindset of creativity, innovation, and an energetic drive to achieve outcomes.
• Overseeing programs :Extensive experience in managing highly visible, complex initiatives and/or consulting experience; Capable of diving into details, while bringing a strategic and big picture perspective.
• Business Knowledge and Expertise:Deep subject matter expertise in financial services / banking, specifically related to the products / businesses of ICG.
• Leading teams: Gets the best performance from people. Inspires commitment from people and mobilizes teams toward high performance and goal achievement.
• Communicating complex topics:Excellent oral and written communications skills; must provide direction with judgement and authority to enable effective validation with senior stakeholders. Ability to communicate complex topics simply and easily-understood.
• Collaborating and influencing business stakeholders: Has exceptional influencing skills; adept at driving organizational change through partnership, collaboration and leadership. Gains commitment and support from others by involving them in the decision making process.

Competencies/Skills

• Bachelor's degree
• Master degree preferred
• 15+ years or relevant experience in financial services industry

Anticipated Posting Close Date:

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