Boston Scientific Customer Education Specialist III 

United States, Minnesota, Maple Grove 

926057985

About the role:

***This role requires a hybrid (3 days onsite) workmode from our Maple Grove, MN office.

Your responsibilities will include:

• Develops approach, scope, and methodology of training materials to maximize impact and minimize training time by determining the target audience, time and location requirements and other applicable factors.
• Coordinates the planning and delivery of CT Medical Education customer training programs including in-person, virtual, observation, live broadcast, local dinner programs, and proctoring. Includes communications with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule). Includes management of all aspects of registration including invitations, travel, and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
• Complete, track, and archive documentation for compliance (including all contract requests, service requests, event requests, HCP spend reporting), HCP payments, vendor payments, and internal requirements.
• Possesses technical aptitude and basic knowledge of BSC Coronary products and systems.
• Acquires, maintains, transports, and assures equipment used for hands-on customer training and education is present and functional at all Med Ed programs as well as national symposia training pavilions.
• Attends events to ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
• Assists in the development, update, and implementation of clinical cases for the Complex PCI case simulators
• Works closely with Med Ed Strategists/Clinical Specialists to develop and execute programs and ensure compliance in all our training processes.

Required qualifications:

• Bachelor’s degree or equivalent years of experience
• 3+ years of experience with planning and conducting training programs
• Experience working in an FDA regulated environment
• Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
• Comfortable developing and maintaining relationships with physician customers and field reps
• Strong program management and organization skills
• Strong communicator and collaborator
• Must be able to work autonomously on multiple projects at one time
• Able to develop new processes and adjust practices as needed to meet business or team needs

Preferred qualifications:

• Experience at a Med Tech company
• Knowledge of Interventional Cardiology products
• Knowledge of MS Office Suite, Sales Force, Concur
  

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.