In this role, you will:
- Monitor and evaluate the quality of inbound or outbound customer calls.
- Document quality issues and performance measures for management review.
- Oversee a group of service monitors.
- Provide information and assists in the feedback and formal education process of other staff.
- Work closely with both internal and external customers to meet their service needs.
- Act as a subject matter expertise.
- Provide information and assist in the feedback and education to staff.
Required Qualifications:
- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Commerce graduate with CA/CFA/ICW/M.com /MBA preferably in Finance vertical
- Experience in Banking /Financial Market industry.
Job Expectations:
- Shift Timings - 1:30 PM - 10:30 PM or 02:30 PM - 11:30 PM.
- Excellent in English language [Reading, Speaking, Listening, Writing].
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.