Wells Fargo Quality Assurance Administrator - Call monitoring 

India, Karnataka, Bengaluru 

924492080

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls.
• Document quality issues and performance measures for management review.
• Oversee a group of service monitors.
• Provide information and assists in the feedback and formal education process of other staff.
• Work closely with both internal and external customers to meet their service needs.
• Act as a subject matter expertise.
• Provide information and assist in the feedback and education to staff.

Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  

Desired Qualifications:

• Commerce graduate with CA/CFA/ICW/M.com /MBA preferably in Finance vertical
• Experience in Banking /Financial Market industry.
  

Job Expectations:

• Shift Timings - 1:30 PM - 10:30 PM or 02:30 PM - 11:30 PM.
• Excellent in English language [Reading, Speaking, Listening, Writing].

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.