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Wells Fargo Quality Assurance Administrator - Call monitoring 
India, Karnataka, Bengaluru 
924492080

18.08.2024


In this role, you will:

  • Monitor and evaluate the quality of inbound or outbound customer calls.
  • Document quality issues and performance measures for management review.
  • Oversee a group of service monitors.
  • Provide information and assists in the feedback and formal education process of other staff.
  • Work closely with both internal and external customers to meet their service needs.
  • Act as a subject matter expertise.
  • Provide information and assist in the feedback and education to staff.

Required Qualifications:

  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Commerce graduate with CA/CFA/ICW/M.com /MBA preferably in Finance vertical
  • Experience in Banking /Financial Market industry.

Job Expectations:

  • Shift Timings - 1:30 PM - 10:30 PM or 02:30 PM - 11:30 PM.
  • Excellent in English language [Reading, Speaking, Listening, Writing].

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.