Wells Fargo Quality Assurance Administrator 

India, Telangana, Hyderabad 

4663520

• About this role:

  Wells Fargo is seeking a Quality Assurance Administrator.

  
  In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls
• Document quality issues and performance measures for management review
• Oversee a group of service monitors
• Provide information and assists in the feedback and formal education process of other staff
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expertise
• Provide information and assist in the feedback and education to staff

• 
  Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Desired Qualifications:

• Able to multi-task to accomplish tasks effectively.
• Able to interpret the documents or the requests received.
• Strong verbal & written communication skills
• Attention to detail!

• 
  Job Expectations:

• Should be flexible in working hours as we need to adhere to RTO guideline and business requirement.
• Excellent communication skills (verbal and written).

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.