Microsoft Security Services Practice Leader - Americas 

United States 

92265480

new solutionsAre you interested ina new technology

deliveries, enhances ISD’s technical capabilities, and partnerwith others to develop approaches, innovative solutions, and engineering standardsience through technical and AI leadership and intellectual property (IP) capture centered on delivery truth.

In the role ofSecurity Services Practice Leader - Americas, you will hold a strategic leadership position aimed at driving the expansion of the Security Services business. Your pivotal role will involve formulating and executing strategies that contribute to the Security Services business's growth and success. You will ensure the seamless integration of security services across the US, Canada, and LATAM by coordinating with various teams.Your oversight willAdditionally, you will foster customer relationships,and negotiation.

Required/Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field AND 12+yearsexperienceinsecurity services,leading cyber security services teams,orgrowing security business
  • ORequivalentexperience.
• 8+ years team leadership or people managementexperience either with or without direct reports.

or Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field AND 15+ years relevant workexperience
  • OR equivalentexperience.
• 10+yearspeople managementexperience.
• 15+yearsexperiencein sales/selling.
• 8+ years project/portfolio managementexperience.
• 4+ years account managementexperience.

Certain roles may be eligible for benefits and other compensation. Findbenefits and pay information here:

Microsoft will accept applications for the role until July 10, 2024.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define teamobjectivesand outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract andretaingood people; Knoweach individual’scapabilities and aspirations; Invest in the growth of others.

• securedigital transformation and ensures customer satisfaction across the entire operating unit by maintaining stakeholder relationships, reviewing and acting on voice of customer (VoC) feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to the customerexperience across workstreams. Holds accountability for portfolio, account, andfinancial managementin presales and delivery.Ownshighly strategic and complex customer relationships. Leads direct engagements with large, complex customers and serves as a delivery sponsor for a select number of assigned customers. Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track andmajor issuesare beinganticipated,identified, and managed. Establishes accountabilities to drive customer outcomes and ensure internal stakeholders are in place.
• Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level. Ensures that customer opportunities, questions, and/or issues are brought to theappropriate internal

• As needed,developsand executes a large, complex (e.g., global account, cross-territory impact) plan for their practice and assigned customers to achieve consumption metrics and revenue targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal partners, and driving culture.
• Establishes and drives rhythm of business (ROB) around consumption by managing financials (e.g., Enterprise Cloud Investment Funds [ECIFs], internal investments).
• Oversees a broad portfolio of accounts. Manages and ensures the all-up delivery of consulting engagements. Serves as a proven thought leader on the direction of the consulting offerings portfolio for a large, complex practice,leveraginginsights from reports (e.g., efficiency, operations), internal team members, and across organizational boundaries.Develops and implements a strategic portfolio-wide plan to achieve targets by leading intentional delivery activities andleveragingintellectual property (IP) for reuse.
• Promotes Industry Solution Delivery (ISD) consumption strategy with regional perspective by articulating ISD consumption strategy, goals, and mission to internal and external audiences, and aligning practice strategy with the customer and other internal organizationobjectives(e.g., Consulting Sales, Go-To-Market).

Delivery Excellence

• utilization, maturity, quality, etc., through delivery by developing a rhythm of business (ROB), fostering a culture of manager excellence, promoting teamwork and collaboration,recognizingand aligning team strengths to capability needs, andleveragingdiverse perspectives to understand customers. Governs areas of fiscal responsibility, through delivery team, staying within budget while driving engagement profitability and risk management.
• Ensures delivery excellence and maximizes efficiency of resources for a large practice by managing complex scopes and budgets, balancingfundingand resources across workstreams, communicating resource needs (e.g., hiring, resource planning,capacity) with the business, collaborating to meet those needs, andleveragingin-depth resource-managementexperience andexpertise

Practice Building

• Builds organizational capability byleveragingin-depthsecurityindustry knowledge toanticipateand plan for future capability needs, investing in key professional development opportunities for their team members, conducting succession planning, defining career development plans, and providing coaching to develop processproficiency, leadership, and technical skills. Adheres to the Model, Coach, Care framework and Leadership Principles to attract, develop, andretaintalent, deliver results through teamwork as One Microsoft, role model Microsoft values, and commit to performance management across their practice.
• Drives margin targets by leading a forecasting rhythm (e.g., monthly business rhythms) for delivered revenue (e.g., Industry Solutions Delivery, key dependencies to Delivery Value), consumption, andutilizationto predict business results for a large, complex geographic area. Drives internal revenue targets through team by providing guidance and monitoring progress. Performs analyses andidentifiesinsights that support key-operating mechanisms (e.g.,capacityplanning, hiring, delivery excellence), and recommends changes to improve outcomes.

• Embody our